Bring online and offline feedback into one place. Turn it into defensible insights. Close the loop with communities, so people feel heard and trust grows.
Built for councils, state agencies, utilities, and engagement consultants working under public scrutiny.
Trusted by councils, agencies, and consultancies across Australia and New Zealand
Why Communiti
The communities that thrive aren't the ones with better comms plans - they're the ones where people felt seen, heard, and genuinely involved in what came next. When engagement becomes broadcast and box-ticking, trust collapses and decisions lose legitimacy.
We didn't start this to build something to flip. Our north star is communities that can see, clearly, that they were heard - and everything we build answers to that.
This is how we operationalise the approach above: bring communities in, generate defensible evidence, and make follow-up the default.
Available now
Turn weeks of analysis into minutes - without losing nuance.
Available now
Plan, engage, review, and follow up - across every channel.
Full workflow
Use either product on its own, or combine both for an end-to-end engagement workflow from planning to follow-up.
See the full engagement loop2025 metrics represent aggregated platform outcomes across active projects. ROI is estimated from saved manual analysis time compared with platform investment.
Bring a real project's feedback to a demo and watch it become defensible evidence.
Practitioner proof
Reactions from the Wall of Love across Communiti Analysis and Conversations - from teams seeing faster reporting, richer participation, and a more complete engagement workflow.
“I was amazed when I tried Communiti Labs - it digested all our social research into measurable themes and relevance, and its analysis even suggested potential pitfalls to be aware of.”
Joyce Jiao
Founder, Herekind
“Everything you've shown is exactly what I already include in my reports - but I do it manually. I'm actually having a reaction seeing how quickly and accurately this can be done.”
Stephanie Roberts
Community Engagement Specialist, Campbelltown City Council
“What I'm really pleased to see is you've got this solid product behind you. It's not just great LinkedIn posts.”
Becky Hirst
Community engagement specialist, Becky Hirst Consulting
“If I had used this tool at the start, I would have saved a month of analysis and guesswork.”
Joyce Jiao
Founder, Herekind
“I'm blown away that you're a couple of years in. It feels like you're 25 years in.”
Becky Hirst
Community engagement specialist, Becky Hirst Consulting
“I just like the fact that you are constantly being innovative.”
Israel Adeseko
Engagement Practitioner, Engagement Practitioner
“What took us three weeks in consulting, Communiti Analysis did in minutes.”
Joyce Jiao
Co-Founder, Herekind
“I can't believe this took about 20 minutes to produce. It's exactly how I'd set out my engagement report - but without the hours and hours of manual work.”
Stephanie Roberts
Community Engagement Specialist, Campbelltown City Council
“I'm blown away. I'm just like, I'm sort of speechless almost.”
Becky Hirst
Community engagement specialist, Becky Hirst Consulting
“If this is real, this is unbelievable.”
Lucy Cole-Edelstein
Founder, Kadima
“The biggest question for me always is what our own bias are not seeing, because we go in with an idea that we're going to hear something.”
Margaret Harvie
Community and stakeholder engagement adviser, PlanCom
“If it saves time and improves efficiency, spending a bit of money to save a whole lot more money just makes sense.”
Sam Clark
Community Engagement Specialist, North Sydney Council
“I'm now using Communiti Labs to ensure we stay close to our customers and shape the product based on what they really need.”
Joyce Jiao
Founder, Herekind
“The breakdown of engagement data is really cool to see, especially things like device usage, referrers, SMS and email responses.”
Sam Clark
Community Engagement Specialist, North Sydney Council
“Congratulations on developing such an incredible tool. I'm in awe, because every feature you've shown solves a pain point I deal with daily.”
Stephanie Roberts
Community Engagement Specialist, Campbelltown City Council
“The survey functionality - that is a big game changer for us, because it means we can go out for one tender platform rather than multiple... This would be a one-stop shop.”
Michelle Welsby
Coordinator Community Engagement, Brimbank City Council
“What fascinates me about this stuff is how we can dig out these sub-themes that are a bit lateral that I can't do.”
Margaret Harvie
Community and stakeholder engagement adviser, PlanCom
“It's really cool seeing all the different ways people are participating in engagement, not just online forms.”
Sam Clark
Community Engagement Specialist, North Sydney Council
“It's a bloody brilliant tool. It does literally everything an engagement practitioner would want a feedback tool to do.”
Kiran Skelton
Engagement Advisor, Engagement Advisor
“Why wouldn't you, if you weren't locked into a contract, why wouldn't you essentially jump ship and use this?”
Michelle Welsby
Coordinator Community Engagement, Brimbank City Council
“You're evolving from just providing a platform to providing a suite of... an ecosystem.”
Israel Adeseko
Engagement Practitioner, Engagement Practitioner
“You would see my team able to take a breath in an incredibly busy, intense, and stressful period of engagement.”
Brigid Isaac
Interim Director of Community, Public Affairs and Visitor Economy, Great Ocean Road Coast and Parks Authority
Book a demo, or read the manifesto to understand what we're building - and why.
Join practical sessions on inclusive engagement, defensible analysis, and trusted follow-up.
See what’s new at Communiti, and what’s coming next. Live demos + Q&A included. Perfect for councils, agencies, utilities, and anyone running community engagement.
22 Apr 2026
Could an AI-generated community help you test engagement ideas before going public? In this session, we explore the rise of synthetic audiences — virtual focus groups built from real-world data. Through a live guessing game and practical examples, you’ll discover how these “AI citizens” can accelerate research, reduce costs, and reveal hidden insights — while also confronting questions of authenticity, ethics, and trust. Learn where synthetic audiences add value, and where only real people can speak for themselves.
5 Feb 2026
Playbooks and field notes for teams building inclusive engagement with stronger evidence and follow-up.
Dan Ferguson •
Becky Hirst joins Communiti Labs as Strategic Engagement Advisor, helping shape the future of community engagement.
Dan Ferguson •
Herekind transformed a large, emotionally sensitive dataset into clear, defensible insights using Communiti Analysis, moving from weeks of manual...
Dan Ferguson •
February was our biggest month so far, and we've shipped a lot! Here's what's new, and more importantly, why we built it.
Dan Ferguson •
February was all about making Communiti Analysis more visual, more reliable, and more transparent. Because you shouldn't have to fight your tools.
Everything you need to know about rollout, interoperability, and evidence standards. Can't find the answer you're looking for? chat to our friendly team .
No. We build copilot tools, not autopilot ones. AI improves speed and consistency, while your team remains in control of review, judgement, and final decisions - and gets sharper with every project.
Yes. Most teams start alongside their current systems and phase adoption over time. You can keep existing workflows while routing standardised outputs to downstream tools where needed.
Communiti Conversations is designed for end-to-end translation across channels, so residents can participate in their language and teams can review inputs and outputs in one consistent workflow.
Yes. Every output stays auditable back to the original voice - major claims trace to source feedback, and AI-assisted outputs stay evidence-linked and reviewable by practitioners for governance and scrutiny.
You do. Your data stays in Australia, encrypted in transit and at rest, and we never train models on it. Organisations and communities retain full ownership and control of their information.
Communiti Analysis is available for defensible reporting, and Communiti Conversations is available for teams that want to run inclusive engagement across planning, collection, review, and follow-up.
Bring your hardest dataset to a demo - we'll show you what it becomes.
Product notes, practical field guides, and evidence-led thinking for teams working under public scrutiny.
